Responsible Gaming
at db88 — Your Safety First
db88 is committed to providing a safe, fair, and enjoyable betting environment for every member in Bangladesh. Our responsible gaming framework gives you full control over your play — from deposit limits and cooling-off periods to permanent self-exclusion. 21+ only.
Our Commitment
Gambling Should Always Be Entertainment
At db88, we firmly believe that online betting and casino games are a form of entertainment — and like all forms of entertainment, they work best when enjoyed in moderation, with clear boundaries and a healthy mindset. For the overwhelming majority of db88 members across Dhaka, Chittagong, Sylhet, Khulna, and beyond, gambling is exactly that: a fun, engaging pastime that adds excitement to cricket matches, slots sessions, and live casino tables.
However, db88 also recognises that for a small number of people, gambling can stop being enjoyable and start becoming a problem. Problem gambling can affect anyone — regardless of age, income, or background — and its consequences can extend far beyond financial loss, touching family relationships, mental health, and day-to-day functioning. That is why db88 has built a comprehensive responsible gaming programme directly into the platform, designed to give every member the tools and information they need to stay in control.
db88 is strictly a 21+ platform. No person under the age of 21 may register or use the db88 platform under any circumstances. Age verification is conducted at registration and may be required again at any point during membership. If you are under 21, please leave the platform immediately.
What Is Problem Gambling?
Problem gambling is defined as gambling behaviour that disrupts or damages personal, family, or professional aspects of a person's life. It exists on a spectrum: at one end is recreational gambling with no adverse effects; at the other is gambling disorder, a recognised behavioural condition where a person is unable to control their gambling despite serious negative consequences. Between these extremes lies "at-risk" gambling — where warning signs are present but a full disorder has not yet developed. This is the stage at which db88's responsible gaming tools are most effective.
Importantly, problem gambling is not about how much money is spent or how frequently a person bets. A person who bets small amounts but feels compelled to gamble even when they do not want to, or who lies to family members about their gambling, may be experiencing problem gambling. The key indicators are loss of control, preoccupation, and negative consequences.
Responsible Gaming Is a Shared Responsibility
db88 takes its platform-side responsibilities seriously: we provide tools, train our support staff, and monitor account behaviour for warning signs. But responsible gaming also depends on members being honest with themselves about their gambling habits. We encourage all db88 members to use the self-assessment resources on this page, set account limits proactively, and reach out for help without hesitation if they have any concerns about their own gambling behaviour or that of someone they know.
At a Glance
Platform Tools
db88 Responsible Gaming Tools
Every db88 member has free access to the following responsible gaming tools. You can activate any of these features by contacting the db88 support team or through your account settings panel.
Set a maximum deposit amount for any rolling daily, weekly, or monthly period. Once your limit is reached, db88 will automatically prevent further deposits until the period resets. Limit increases take 7 days to come into effect; decreases are applied immediately. You can set limits in Bangladeshi Taka (৳) to match your personal budget.
Define the maximum net loss you are comfortable with over a daily, weekly, or monthly period. When your loss total reaches the threshold you have set, your db88 account will automatically suspend betting and casino activity for the remainder of that period. Loss limits are one of the most effective tools for preventing unplanned overspending.
Set a cap on the maximum stake you can place on any single bet or casino round. This prevents impulsive high-stake wagers during losing streaks or moments of emotional play. Wager limits can be applied to sports betting markets, slot games, and live casino tables independently — giving you granular control over each game type.
Set a maximum session duration after which db88 will automatically log you out. You can also enable session reminders — on-screen notifications that appear at intervals (e.g., every 30 or 60 minutes) to inform you how long you have been playing. Tracking time spent is a simple but powerful habit that helps keep gambling in a healthy perspective.
Take a short, structured break from db88 without permanently closing your account. Time-out periods are available for 24 hours, 3 days, 7 days, and 30 days. During a time-out, your account is fully suspended — you cannot log in, place bets, or access casino games. Promotional communications are also paused. Your account and balance are preserved for when the period ends.
If you feel that you need a longer or permanent break from gambling, db88's self-exclusion tool allows you to block your account for a minimum of 6 months, 1 year, 2 years, 5 years, or permanently. Self-exclusion takes effect immediately upon request. During exclusion, your account cannot be reopened before the chosen period expires — no exceptions. Any pending withdrawals are processed and remaining balances are returned to you.
Quick Reference
Responsible Gaming Tool Summary
The table below summarises all available responsible gaming controls, their scope, and how to activate them. All tools are free of charge for every db88 member.
| Tool | Applies To | Effect Time | Status |
|---|---|---|---|
| Deposit Limit | All payment methods | Instant (decrease) / 7 days (increase) | Available |
| Loss Limit | Sports & casino | Instant (decrease) / 7 days (increase) | Available |
| Wager Limit | Per bet / per spin | Instant | Available |
| Session Reminder | All game types | Instant | Available |
| Session Time Limit | All game types | Instant | Available |
| Time-Out (24h–30d) | Full account | Instant | Available |
| Self-Exclusion (6m–Permanent) | Full account | Instant | Available |
| Reality Check Notifications | All sessions | Instant | Available |
How to Activate
Setting Up Your Limits
Activating any responsible gaming tool on db88 is straightforward. There are two ways to set up limits, time-outs, or self-exclusion:
Option 1 — Account Settings Panel
Once logged in to your db88 account, navigate to the Responsible Gaming section within your account settings. From there you can set deposit limits, loss limits, wager limits, session reminders, and session time limits directly. Changes that reduce your limits take effect immediately. Changes that increase your limits are subject to a 7-day cooling-off period to protect against impulsive decisions during a gambling session.
Option 2 — Contact Support
You may also request any responsible gaming tool — including self-exclusion and time-out — by contacting the db88 support team directly via Live Chat (available 24/7), WhatsApp (available 24/7), or by emailing [email protected]. For self-exclusion requests, our team will confirm your identity and apply the exclusion immediately. You do not need to provide a reason.
Protecting Minor Household Members
If you share a device with household members who are under 21, we strongly recommend using parental control software to prevent access to the db88 platform. Always log out of your db88 account after each session when using a shared device, and never share your login credentials with others. db88 accounts are strictly personal and non-transferable.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling rarely appears all at once. It typically develops gradually. The following signs may indicate that gambling is becoming a problem. If you recognise several of these in your own behaviour, we encourage you to use db88's self-exclusion tools or contact support immediately.
If you answer yes to three or more of the following, please reach out for help:
Self-Assessment
Quick Self-Assessment Questions
Use the questions below to reflect honestly on your current relationship with gambling. This is not a clinical diagnostic tool — it is a private, informal guide to help you decide whether any db88 responsible gaming tools might be beneficial for you.
If you answered yes to two or more questions, we recommend activating at least one db88 responsible gaming tool — such as a deposit limit or time-out — and considering speaking to a support professional. Contact the db88 responsible gaming team via Live Chat or at [email protected].
Healthy Habits
Tips for Keeping Gambling Enjoyable
The vast majority of db88 members gamble responsibly and never experience a gambling-related problem. The following practical guidelines are designed to help every member — regardless of experience level — maintain a healthy relationship with online betting and casino gaming.
- Set a budget before you play and treat it as a guaranteed entertainment spend — not an investment or a way to make money.
- Only gamble with money you can afford to lose. Never bet with funds allocated for rent, utilities, food, education, or family expenses.
- Set a time limit for each session and stick to it, even if you are winning. Use db88's session reminder feature to help you keep track.
- Take regular breaks. Step away from the screen between sessions. Physical activity, social interaction, and other hobbies provide a healthy contrast to online gaming.
- Never chase losses. Accepting losses as the cost of entertainment — rather than a debt to be recovered — is one of the most important responsible gaming habits you can develop.
- Do not gamble under the influence of alcohol, recreational drugs, or when you are emotionally distressed. Sound decision-making is fundamental to responsible play.
- Keep gambling in perspective. It should be one source of entertainment among many — not the primary source of excitement, social interaction, or financial hope in your life.
- Use db88's responsible gaming tools proactively — set limits when you are in a calm, rational state, before any urge to gamble influences your judgment.
- Be honest with yourself. If you find that gambling is no longer fun, that you are playing out of obligation or desperation rather than choice, that is a signal to pause and seek support.
Get Help
Responsible Gaming Support Contacts
If you are concerned about your gambling or that of someone you know, the following channels are available to you. All responsible gaming contacts are free, confidential, and available without judgment.
Our dedicated responsible gaming team is available via Live Chat 24 hours a day, 7 days a week. Click the Live Chat icon within your db88 account and select "Responsible Gaming" from the topic menu. Average response time: under 2 minutes.
For non-urgent responsible gaming enquiries, account limit requests, or self-exclusion applications, email the db88 team at [email protected] with the subject line "Responsible Gaming". We respond to all emails within 24 hours.
Prefer messaging? Reach the db88 responsible gaming team via WhatsApp, available 24/7. This channel supports both English and Bengali communication for members across Dhaka, Chittagong, Sylhet, and all other regions of Bangladesh.
External Resources
Additional Help for Problem Gambling in Bangladesh
While db88 provides in-platform responsible gaming support, we also encourage members who are experiencing serious gambling-related difficulties to seek professional counselling and mental health support. In Bangladesh, mental health services and NGO-operated helplines can offer confidential guidance and referrals. Speaking to a trusted doctor, counsellor, or community health worker is a positive and courageous step.
If gambling is affecting your financial wellbeing, organisations such as the Bangladesh Bank's financial counselling services and community-based microfinance NGOs operating in Dhaka and across rural Bangladesh may be able to provide practical financial guidance. db88 can provide referral information upon request via our support channels.
Age Policy
Strict 21+ Age Verification
db88 operates a strict minimum age policy. Only individuals aged 21 years or older are permitted to register and use the db88 platform. This policy applies to all members across Bangladesh without exception — regardless of location, payment method, or device used.
During the registration process, all applicants are required to confirm that they are 21 years of age or older. db88 reserves the right to request documentary proof of age at any point — including at registration, before processing a withdrawal, or following a routine account review. Accepted documents include a valid National Identity Card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority.
If db88 has reasonable grounds to believe that an account holder is under the age of 21, that account will be immediately suspended pending age verification. Any funds deposited by an underage player will be returned, and any winnings accrued will be voided. db88 will not process withdrawals from accounts where age verification has not been completed satisfactorily.
Parents and guardians sharing devices with household members under 21 are strongly advised to use parental control software and to ensure that db88 login credentials are never accessible to minors. db88 does not accept any liability for underage access resulting from a member's failure to secure their account credentials.
Our Policy Principles
db88 Responsible Gaming Principles
The long-term wellbeing of our members always takes precedence over short-term commercial interests. We will always encourage a member to take a break or self-exclude if we believe it is in their best interest.
db88 communicates clearly about the risks of gambling in all promotional materials. We do not make misleading claims about winning probabilities, and we do not target marketing at vulnerable individuals.
All responsible gaming tools on db88 are available free of charge to every registered member. There are no fees, no waiting periods for limit reductions, and no bureaucratic barriers to self-exclusion.
All db88 customer support staff receive regular training on identifying indicators of problem gambling, how to approach affected members sensitively, and how to escalate cases to our dedicated responsible gaming team.
Play Smart
Enjoy db88 Responsibly
Now that you are familiar with db88's responsible gaming framework, explore our cricket betting markets, casino games, and slots — all within the limits you set for yourself. Play for fun. Stay in control. 21+ only.